Return Policy

Returns
Timelines
Our policy lasts 7 days from the time the product arrives to you. Our return policy is applicable only if there was an error in ordering or processing on our end . If 7 days have gone by since tracking delivery notification, unfortunately we can’t offer you a refund or exchange.

Returns
Trading Card Packs, Boxes & Cases:
All trading card sales are final due to the potential for price fluctuation in the industry.

Individual Cards
The card must be in the same condition it was in when shipped to receive a refund. Any variation to the condition of the card will result in a forfeited refund or partial refund at our discretion.

Box Breaks
Refunds on Box Break spots prior to a break taking place are fully refundable. There are no refunds on Break spots after a break as taken place. No Exceptions!

Damaged Packages:

Please inspect all packages for damages immediately upon receipt. Contact us promptly if you feel your order has been damaged in transport. Returns and exchanges for damaged items will be reviewed on a case-by-case basis. Please do not open the factory sealed cases/boxes/packs and inspect the contents if you suspect damage has been made to the physical items inside. Once an item is open, we cannot accept the return regardless of any damage incurred during transit.

Errors in Ordering or Processing:

If you feel there was a mistake when your order was being placed or if it was processed incorrectly then please contact us the day you receive your item(s). Returns and exchanges will be reviewed on a case-by-case basis. Returns will only be accepted if the merchandise is still factory sealed (this includes sealed cases and boxes of trading cards) and in its original condition. Buyer assumes all shipping costs for returned items, except for orders that were shipped incorrectly.

Damaged cards or manufacturer error
In the rare event that cards inside of the unopened carton are damaged due to a manufacturer error, we will put you in contact with the appropriate manufacturer to help resolve the issue. Manufacturer replacement usually only lasts for one full calendar year after release of the product, but in most cases they will do their best to give you a fair resolution.

Moesbill Cards is not responsible for any manufacturer errors, including production errors. Issues of this nature should be brought to the attention of the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If applicable, the refund amount will include any shipping price originally charged.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check the account of your payment method.
Next contact your credit card company or bank, it may take some time before your refund is registered in your account. Your Credit Card Company/bank can advise you if there are any payments that are pending.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]. We will be happy to help check refunds on our end.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Completing your return
To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Exchanges (if applicable)
We only replace items if they are defective or damaged. We do not exchange items for change of mind.

If you need to exchange your product for the same item because yours was damaged, send us an email at [email protected] and send your item to: 1924 Poe Road,Rowland,SC,US

Shipping
To return your product, you should mail your product to: 1924 Poe Road,Rowland,SC,US

You will be responsible for paying for your own shipping costs for returning your item to us.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Please be patient while we work together to resolve the issue.

If you are return shipping an item over $100, you must send it with a trackable shipping service & purchasing shipping insurance is also a good idea.

We can’t guarantee that we will receive your returned item once it gets into the postal system.